Can not see app interface in Reveal

voidmorn's Avatar

voidmorn

17 Dec, 2016 11:24 AM

I can connect to my app and list outlines, but nothing in the middle panel. I tried reinstall Reveal, deactivate and activate Reveal, but not working.

I installed the latest version 5(8969), it works fine on my MacBook Pro, but show black to me on my Hackintosh.

Is there any thing I can do to make it work?

  1. Support Staff 1 Posted by Vlas Voloshin on 17 Dec, 2016 12:50 PM

    Vlas Voloshin's Avatar

    Hello voidmorn,

    I'm afraid Reveal does not fully support running on unofficial Mac hardware. Its 3D canvas is rendered using SceneKit, an Apple-provided framework, so it's likely not to work if the graphics stack exhibits unexpected behaviour. For example, it's possible that your graphics hardware driver reports support of Metal API, while not actually supporting it or supporting it incorrectly.

    Unfortunately, there's not a lot I can help you with in this case, as we don't test Reveal on Hackintosh and can't guarantee correct behaviour there. If your graphics hardware vendor releases driver updates, it's possible this issue would be fixed there. I'll let you know if we discover a different way to address this issue in Reveal.

    Best regards,
    Vlas.

  2. Vlas Voloshin closed this discussion on 17 Dec, 2016 12:50 PM.

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